Customer Satisfaction - Avinash Kaushik

Category: Customer Satisfaction

Analyze This: 5 Rules For Awesome Impromptu Web Analysis

The hardest kind of “analysis” to provide is in response to open ended questions. That is why I love asking open ended questions! They ...

10 Fundamental Web Analytics Truths: Embrace ‘Em & Win Big

There are more mistruths and F U D about Web analytics out there than I think is reasonable. Part of it fueled by Vendors. ...

Five Sweet Web Analytics Resolutions To Kick It Up A Notch

The new year is such a wonderful time. Wonderful smells in the air. The world is full of hope. Unachievable things seem achievable and ...

Web Analytics 2.0 Book: In Stores Now!!

I am absolutely thrilled that my book Web Analytics 2.0 has been released and is in retail stores now, online and offline! Hurray!! Even ...

Web Analytics Books!

clickstream analysis competitive intelligence

Yes, books with a s. : ) It is with immense excitement that I am sharing the news that I have just finished writing ...

Web Analytics Career Advice: Play In The Real World!

Interviewing candidates for a “data job” (analysts, marketers, ppc specialist) can be surprisingly depressing. Sometimes they can be unqualified. Usually they are “qualified”. The ...

Excellent Analytics Tip #16: Brand Evangelists Index

analytics insights brand evangelists index

Often we present data without thinking about it too much. We might actively think about the metrics we are computing (and avoid rookie analysis ...

Excellent Analytics Tip #14: Measuring Value of Ecommerce Sales Tools

ecommerce tools measuring influence

An Analysis Ninja, let’s call him Philip Walford, asked a delightful question. Philip wanted to know if the impact of a faith based initiative ...

Redefining Innovation: Incremental, w/ Side Effects & Transformational

incremental innovation transformational innovation

I don’t know of many other words quite as abused as innovation. Maybe the word strategy, but that’s about it. It seems to mean ...

Six Web Metrics / Key Performance Indicators To Die For

average order value conversion rate

The term KPI is one that I hear far more than any other in this nascent field we call Web Analytics. Key Performance Indicators! ...

Google Trends for Websites: Competitive Intelligence Analysis

Alexa Compete

If you are on the web, or do Web Analysis, it is a real crime if you don’t tap into the reams and reams ...

Consultants, Analysts: Present Impactful Analysis, Insightful Reports

actionable web analytics impactful consultant reports

What would make you cry of happiness in a Web Analytics report? What would make you cry of happiness in any report / presentation ...

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