Customer Satisfaction - Avinash Kaushik

Category: Customer Satisfaction

Rethink Web Analytics: Introducing Web Analytics 2.0

On Sept 5th I had the distinct pleasure of being invited to present as a part of the Authors@Google series. As the author of ...

Data Mining And Predictive Analytics On Web Data Works? Nyet!

Strong Russian word: Nyet [No]. By the end of this post I hope you’ll agree. Worst case you’ll have food for thought. This in-depth ...

Hiring? What Works: Fresh blood or old hands? Experience or Novicity?

A reader of the blog had a interesting question that made me think about the value of experience, or the value of “having been ...

Three Interviews, Six Interesting Web Analytics Questions

I recently had the opportunity to do three interviews, each from a different perspective. One with a Web Analytics Consultant, another with research and ...

Eight Tips For Choosing An Online Survey Provider

Michael asked a great question the other day on the “best survey questions” post and I started to write a reply back in the ...

Market Motive: Internet Marketing Knowledge On Tap

John, Michael and I are starting a new company that will provide the knowledge you need to excel at internet marketing. Our Mission : ...

Marketing ROI Workshop Reflections: Onsite Resourcing & Behavior Variables

Brent Hieggelke was on the road with Jason, Shane and I presenting at our education seminar series: Achieving Marketing ROI Online. He is the ...

The Promise & Challenge of Behavior Targeting (& Two Prerequisites)

I am a NPR junkie (and support my local station KALW). Driving to the airport last Monday I was surprised to hear a segment ...

What Makes A Great Conference? Lessons From Shop.Org.

One of life’s wonderful joys is the opportunity to speak at a conference. It is an experience to stand in front of a crowd ...

I Got No Ecommerce. How Do I Measure Success?

A vast majority of discourse in the web analytics world is about orders and conversions and revenue. There is not enough of it about ...

4 Experts, 5 Cities, 35 Of You In Each. Come Have A Conversation.

An exciting workshop on Web Analytics and Marketing ROI for executives is coming to a city near you. This is the culmination of a ...

Web Analytics: An Hour A Day

I am thrilled to say that my book Web Analytics: An Hour A Day has been published and is now widely available. Thrilled is ...

Learn More About Me

Select Your Language