Like many of you, I am both an employee and a people leader. At different points of the day, sometimes from one minute to the next, I have to switch gears so that I can be fully present as both a good employee and a good people leader. This constant quest for excellence, from one email to the next, from one meeting to the next as context changes is… taxing. From observing behavior closely, and from my own experimentation and failure, I’ve noticed consistent patterns in what great employees do and great bosses do. In my long professional career, I’ve…
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Not everything a company does works out. (That is different from everything that a company is doing not working out. :)) If you are in the data business – my bread, butter and tofu – you often carry the burden of being the bearer of bad news. The conversion rate is down 30% at launch. The goal was to deliver a 30% increase in revenue, the team delivered 1.7953%. During 2019, our Net Promoter Score has dropped 15 points. The average length of our video ads is 30 seconds, less than 10% of the audiences watches beyond 5 seconds and…