We like to believe that all there is to digital marketing is to do some search engine optimization, send out an email blast every once in a while, get our agency to create a flash-heavy “brand experience” website, or slap together a mobile app in the corporate-approved shade of eggshell white. A small bang here, a big sizzle there, one big paid search campaign and … VICTORY! Reality, as is its wont, is much more complex. Yes, some of these things can help. (Except the flash bit. Remember: Every time you use flash on a website, a puppy dies! )…
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A wise person said: “To guarantee success, spend 95% of your time defining the problem and 5% of the time solving it.” I believe deeply in that quote. In my life I spend an extraordinary amount of time understanding the problem and attempting to define it clearly. As if by magic, I find that it is then much easier to find the optimal solution (or realize none exists!). Multi-Channel Attribution is a red hot topic in our industry, and yet it is so poorly understood. I’m convinced that the resulting problems (confusion, FUD, angst, daily prayers, and wasted budget) are…