A story where data is the hero, followed by two mind-challenging business-shifting ideas. At a previous employer customer service on the phone was a huge part of the operation. Qualitative surveys were giving the company a read that customers were unhappy with the service being provided. As bad customer service is a massive long-term cost […]
Occam's Razor by Avinash Kaushik
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Avinash Kaushik
Bestselling Author, Analytics | Chief Strategy Officer, Croud Read more »
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