Web Analytics Segmentation: Do Or Die, There Is No Try!

piecesMy love for segmentation as the primary (only?) way of identify actionable insights is on display in pretty much every single blog post I write.

I have said: All data in aggregate is "crap".

Because it is.

One of my earliest blog posts extolled the glorious virtues of segmentation:
Excellent Analytics Tip#2: Segment Absolutely Everything.

Many paid web analytics clickstream analytics tools, even today (!), don't allow you to do on the fly segmentation of all your data (not without asking you to change javascript script tags every time you need to segment something, or not without paying extra or paying for additional "data warehouse" solutions).

So it was with absolute delight that I wrote a detailed post about the release of Advanced Segmentation feature in Google Analytics in Oct 2008: Google Analytics Releases Advanced Segmentation: Now Be A Ninja!

Of course Yahoo! Web Analytics, the other wonderful free WA tool, had advanced segmentation from day one.

And as recently as two weeks ago I stressed the importance of effective segmentation as the cornerstone of the Web Analytics Measurement Framework.

[Update: Please read this post first in its entirety. Internalize it. Then when you are ready to get a jump start on advanced segmentation, download three super cool segments directly into your account from this post: 3 Advanced Web Analytics Visitor Segments: Non-Flirts, Social, Long Tail]

The Problem.

You can imagine then how absolutely heartbreaking it is for me to note that nearly all reporting that I see is data in aggregate.

All visits. Total revenue. Avg page views per visitors. Time on site. Overall customer satisfaction. And more. Tons of data "puking", all just aggregates.

The achingly tiny percent of time that the Analyst does segmentation it seems to stop at New vs. Returning Visitors! I have to admit I see that and I feel like throwing a tomato against the wall.

Yes new visitors and returning visitors are segments. But they are so lame that I dare you to find any insight worth, well, a tomato based on those two. You can't. Because new and returning are still two big indefinable globs!

Even if your business actually is tied to understanding the first and then subsequent visits by a person then you are far better off segmenting using Visitor Loyalty (in GA count of visits).

But I am getting off track (this whole non-segmentation business drives me bananas!).

Deep breath.

The Unbearable Lightness of Being.

Segmenting your data is key to your success and that of your company.

It is not very difficult to segment your data. Many tools include some default segments you can apply to any report you are looking at.

google analytics default segments

For example when you look at your revenue or goal performance it takes a trivial amount of effort to look at All Visits but add to that report the Paid Search Traffic and Non-Paid Search Traffic and get deeper insights.

You can tell your boss: We made 900k, and while you are obsessed with Paid Search please note that 850k of the revenue came from Organic and only $25k from Paid.

PS: Our business is in trouble because we are over-reliant on Search!

See what I mean, a bit better insights.

Among things in the above image I love analyzing Direct (to understand value of the free traffic), Visits with Conversions (to understand my BFF sources and pages and behavior), and Non-bounce Visits (to understand people who give me a chance to do business with them).

But true glory will only come from going beyond the default segments.

Because default segments are created to appeal to everyone / the lowest common denominator, and we all know that there is no such thing as "everyone".

You are unique. The top three things your business is working on are unique. The multi-channel strategy you are executing is unique. Your investment in tools vs people in your company is unique (you are 90/10 instead of 10/90!). You are struggling with your own unique challenges.

You have to have a segmentation strategy that is unique to you. And if you don't then your employment with the company needs to be re-evaluated. (Sorry.)

So how do you go about identifying unique segments for your business or non-profit?

Ask a lot of questions. Tap into the tribal knowledge. Force your leaders (ok HiPPO's) to help you define Business Objectives, Goals and Targets. [Key elements of the Web Analytics Measurement Framework.]

Let me tell you that without the above there is no hope. The first two will tell you what is important and currently prioritized. The third will tell you where to focus you analytical horsepower (based on actuals vs targets).

If you have O, G & T then it is time to select the segments to focus on, the micro-groups of data you'll focus on.

The Segmentation Selector Framework.

My humble recommendation is that as a best practice you should pick at least a couple of segments in each of these three categories:

1. Acquisition. 2. Behavior. 3. Outcomes.

You'll choose to focus on the micro group that is of value to you, and just to you, in each category. You'll apply those segments to web analytics reports where you hope to find insights (and if you choose the right segments you will!).

Let us look at each category I am recommending.

Segment Category #1: Acquisition.

Acquisition refers to the activity you undertake to attract people (or robots!) to your website.

This would include campaigns you run, like pay per click marketing (PPC), email, affiliate deals, display / banner ads, facebook marketing campaigns.

Acquisition also includes search engine optimization (SEO), because it is an activity on which you spend time and money.

Ask yourself this question: "Where is my company currently spending most amount of time and money acquiring traffic?"

Bam! There's the most important segment you will focus on.

Why? If you do your analysis right you can lower cost (by identifying and eliminating the losers!) and you can increase revenue (by identifying and investing where things are going well).

See the process I followed there?

  • Ask the question to identify what's important / high priority for the business.

  • Create a segment (and then micro segments) for that one thing.

  • Apply on the relevant reports to measure performance using key performance indicators.

  • Take action. It will have an impact!

Don't just log into Site Catalyst or WebTrends and go on a fishing expedition, or treat every single thing with equal importance.

analytics acquisition segment

Paid search. A specific group of keywords. Television campaigns. Email campaigns to prospective customers in Florida, New Mexico, Arizona and Utah. Coupon affiliates. "Social media campaigns" (context). Billboard ads on side on highways. Business cards handed out at trade shows.

All of the above are examples of acquisition strategies.

When you look at your web analytics data look at All Visits AND at least one of the above.

Two acquisition segments is normal.

If you make it three then choose one acquisition strategy that your company is experimenting with.

Say you have 1/10th of one person doing some tweeting or facebooking, :), then add that one segment to your top two. This will allow your management to look at what they are focused on and also one thing that sounds cool but they have no idea if it is actually worth it.

(Short term focus) Win – Win (Long term focus)

How To Apply Segments / Analyze Data.

The reports you'll apply your acquisition segment to will depend on the Key Performance Indicators you have chosen. But a typical set of metrics you'll evaluate will hopefully represent a spectrum of success, like for example. . .

web analytics custom report

The effort will be to try and understand if for our acquisition segment (say all my brand keywords or for email campaigns to increase sales of the most expensive products). . . .

  • How many visits did we get (to get context)

  • Of those how many were new visits (if that is a focus)

  • How many could we get to give us one pathetic click (bounce rate!)

  • What was the cost of acquisition (if you can get total cost give yourself a gold star)

  • What value could we extract at a per visit level

  • How many people could we get to convert (replace total goal completions with conversion rate if you want)

  • What was the total value added to our business or non-profit

As you look at your acquisition segments in context of all visits you can quickly see how you can start to find insights faster. Don't focus specifically on the metrics I have used above but rather the thought process behind their selection.

This is not the end of your journey but it is a darn good start!

[If you have Web Analytics 2.0 pop the CD at the back into your computer. In dashboard examples look for Stratigent_Sample_Dashboard.xls, via my friend Bill Bruno at Stratigent. It has an excellent example of segmented acquisition display, you can immediately steal it for your company!]

Segment Category #2: Behavior.

Behavior refers to the activity people are undertaking on your website.

When people show up, what is it that they are doing? Is there anything discernable / important in their behavior that is adding value to your online existence? Or, the flip side, what do we want people do to on our site, and is anyone exhibiting that behavior?

Even people who sometimes have segment their web analytics data often forget to segment by online behavior.

Many, but not all, behavior segments fall into these two buckets: People who see x pages. People who do y things.

Here are some specific examples (all of which you can create in Yahoo! Web Analytics or Google Analytics in a few seconds without having to pay anything extra for vars and slots or having to update your javascript tag or having to buy an add-on, you can also apply them to all your data including all your historical data).

Visits with more than three page views. . .

page depth segment

This can be so valuable on content only websites (more page views more impressions of irrelevant display ads!) or even on ecommerce websites (more pages views the deeper you sink your hook into the visitor, engagement baby!).

Where do these people come from? Do they buy a lot? A little? Do they write reviews? Did we acquire them or did they just show up? If they see so many pages what type of content are they interested in (politics? naked pictures? sports?)?

So on and so forth. Segmenting one behavior, understanding its value.

Similarly another could be focusing on people how add to cart and then abandon the site.

Or people who enter the site on the home page and their behavior. . .

home page entrances advanced segment

Or all those who did not enter the site via the home page!

Or people who use the site's product comparison chart or car configurator or, my fav, internal site search. Vs. those that don't.

Or people whose Days to Purchase (/Transaction) are 5 vs for those for whom the Days to Purchase is 1. . .

days to transactions

Or, cuter, those whose last visit to our website was 100, or whatever, days ago. Why? And what do they want?

Or people who visited the site more than 9 times (!) during the current time period. . .

count of visits advanced segment google analytics

Where are these sweet delicious people coming from? (Note: To a blog updated only twice a month!) What do they read? What do they buy? What can we learn from them and do more of?

Those are the types of questions you'll answer from your behavioral segments.

The more you understand what people are doing on your site, the more likely it is that you'll stop the silliness on your site (kill content, redo navigation, make cross sells better, eliminate 80% of the ads, learn to live with 19 days to conversion, don't sell too hard, and so much more).

It is also likely (I want to say guaranteed) that you'll find the delta between what you want to have happen and what your customers want. You'll choose to make happier customers, who in turn, in the naughtiest way possible, will make you happy.

And it all stars with being able to identify and focus on the right behavior segments.

Pick at least two.

But I have to admit in this segment category I truly "play" with the data a lot because it is so hard to know what the right segments are, because visitor behavior is such a complicated thing (they are constantly trying to mess with us Analysts!).

It is only after experimentation (a lot) that I end up with something sweet.

Segment Category #3: Outcomes.

Outcomes are site activities that add value to you (business/non-profit).

I find that here the problem is less that the Analysis Ninjas don't segment, rather it is that they are incredibly unimaginative.

But first what is it?

Segments with outcomes are people or visits where you get a order (at an ecommerce website) or you get a lead (at Organizing for America).

Those two are obvious right?

Segment out people who delivered those two outcomes. Give them a warm hug and a kiss. Now go figure out what makes them unique when compared to everyone else who showed up at your website, all those other people who you worked so hard to impress but failed to.

Take the insights and do more of what works for this group.

Or segment out everyone whose order size is 50% more than the average order size. . .

segmenting average order size

These are your "whales", people who spend a lot of money with you. Don't you want to get to know them a lot better? : )

But there is more.

Remember macro AND micro conversions!

No one is going to sleep with you on the first date. (Ok maybe a few will!)

So focus on micro conversions that lead up to a macro conversion… like people playing a product video (or on content site watching five videos!). . .

tracking video events analytics

Or adding a product to their Wish List.

Or signing up to show up for a protest for your ultra liberal policies!

Or apply for a trial, or download a trial product.

You can also focus on micro conversions that all by themselves are of value to you, even if not as much as the macro conversion.

For example submitting a job application.

Or signing up for a RSS feed.

Or clicking on a link to go to a different site you want them to go to (like clicking on the amazon link to go buy my book – great outcome :)).

Of course if you are really really good you'll also segment my absolute favorite metric in the whole wide world: Task Completion Rate. It is the ultimate measure of outcome (from your customer's perspective).

Net, net. . . it is absolutely critical that you segment your data by the key outcomes important to your business. Not just because your site exists to add economic value, but also because I cannot think of another way you can earn the love of your boss or get promoted.

By understanding what it is about people who deliver outcomes you can understand what to do with all those that don't convert.

Outcomes. Outcomes. Outcomes!

Pick at least two.

If you pick three or four that is ok.

If you pick nine it might be a signal you don't know what you are doing (and you want to corner your boss in a non-HR-violation manner and ask her to help you focus on the most important).

In Summary.

Segment or die.

It is as simple as that.

The next time you start to do true analysis of your data I hope you have your minimum six segments in hand (two for each category). If you do you'll find that web analytics, this world full of web metrics and what not, suddenly becomes a lot more interesting (and you no longer feel like jumping out of your office window in frustration!).

Love, money and glory await you.

Not to mention how proud I'll be of you when I see your analysis. ; )

Ok now your turn.

Are you a segmentation God? What are some of your favorite segments? Have you used this three category framework in the past to find segments? Do you think they'll work in real life? In the context of segments what do you think is missing from this blog post? What did I overlook / not stress enough?

What's your excuse for not leveraging segmentation? (Best answer to this question win's a copy of Web Analytics 2.0!)

Please share your thoughts / wisdom / critique / guidance.

Thanks.

PS:
Couple other related posts you might find interesting:

Comments

  1. 1

    "Many paid web analytics clickstream analytics tools, even today (!), don't allow you to do on the fly segmentation of all your data (not without asking you to change javascript script tags every time you need to segment something, or not without paying extra or paying for additional "data warehouse" solutions)."

    It is unfortunately so true and I don't get it. To be honest, when you see what Google Analytics can do (or YWA), I don't understand why paid vendors don't come with something similar.

    You can do this with other tools but it requires extra efforts (like creating specific reports for each segment you want to analyse), extra resources (you end up with tens of different reports and profiles) or extra costs (need to buy the warehouse suite or live-segmentation add-on).

    When you think that Web Analytics tools primary purpose should be to make smart decisions easier and to work more efficiently – it lost me to see it is not the case when it comes to live-on-the-fly-adhoc segmentation. Especially when there are products that can do this for free.

    Go figure…

    But some paid vendors may lost more in the end if they don't come up with something that can match GA / YWA offering in that area.

    Michael

  2. 2
    Dave Chaffey says:

    Thanks for simplifying Avinash! Segment or Die! It's simple.

    For me, whether Google Analytics users are working with Advanced Segments is a basic competence / education test.

    It's like here in the UK where the car drivers those with "L" learner plates on their cars – they're not yet safe to drive on their own and urgently need to be shown the controls. Not meaning to be patronising, not sure why, maybe the "Advanced Segments" button is too scary. Would be interest to AB test that scent trail.

    To help explain segmentation options for Google Analytics users I have outlined 10 segments to review : http://www.smartinsights.com/blog/web-analytics/google-analytics-web-analytics/segmenting-google-analytics/ – these are in order of importance/value.

    As per usual I have been overanalytical and your 3 categories cover my 10 I think. But hope it's helpful.

    One tip that you don't mention here, I think, but have elsewhere, is the value in setting up custom segments for brand/non brand for paid and natural traffic. You can't measure your investment in PPC and SEO without isolating the relatively easy brand traffic.

  3. 3
    Lenny Pinkas says:

    Thank you for this insightful post. The three category framework you have outlined has now put a semblance of structure around how I have being working without consciously being aware of it!

    To push the segmentation analysis further, I find it useful to create sub-segments once the 'basic' three category segments have been built.

    So, if I have an acquisition segment such as 35-39 year old females that have come to a site via a facebook ad (the basic acquisition segment), I will then create sub-segments that incorporate behavioral or outcome characteristics. For example – whether they posted a comment or downloaded some free content thus giving me a sub-segment that is 35-39 females from Facebook who downloaded (or didn't download) the sample book. I will then look at outcomes for these sub-segments such as sales revenue to see whether there is further insight that can be generated.

  4. 4
    Andrew Blank says:

    You do simplify the segmentation areas in a way that makes it much easier to understand. Nothing makes me feel like I've been spinning my wheels more and gets me on track. I love it when you do that. (well worth the price of admission :)

    However I'm not clear on the differences between behavior and outcome segmentation. It seems that on an ecommerce/lead generating website that behavior is a sub segment of outcomes. After all, isn't that how behavior is evaluated, by outcomes? Perhaps acquisition is evaluated the same way for that matter? Could it be that it a question of the focus of the analysis?

  5. 5
    Jonghee Jo says:

    Hi Andy –

    Good question! I would say "Behavior" is the action of the customers in the middle of "processes" lead to the desirable outcome. So behavior and outcomes are closely related, but different. Let's say if desirable outcome is getting A+, behavior would be studying, reading, or impressing professors etc…

  6. 6
    Jim Cain says:

    Hi Avinash,

    Great post as always, and I wanted to chime in with a few comments:

    1) Segmentation+Outcomes gets your analysis taken seriously by decisionmakers. One of the key issues I hear from many analysts is that they don't get taken seriously when they take their great work to the corner office. A well executed segmentation report goes a long way towards getting you the first bit of buy-in from your local HiPPO. As an example, we have a number of clients in the catalog space who are all very pleased by their eCommerce conversion rates; at least they are until we build a segment called "catalog visits", another one called "web only" visits, and show the difference in conversion rates….

    2)Don't hate New vs Returning analysis! While showing the high level metrics on new and returning visits isn't all that valuable, it provides an awesome initial focus for getting started with both segmentation and optimization. We all know that new visitors are going to convert at a lower rate than returning, but by really understanding this visitor type (segmenting the segment?) you can begin to create a better new visitor experience that will create more conversions.

    After analyzing all aspects of New Visitors for one of our pure play eCommerce clients (traffic sources, keywords, landing pages, Time on Site etc.), we were able to determine that New Visitors arriving from commoditized, non-branded terms onto a product page were both 30% of all visits and converted at under .5%. This understanding allowed us to help the client significantly grow sales by creating the right experience.

    I wrote a whitepaper for a personalization vendor a few years ago (when segmentation in GA was still a lovely dream…) on understanding and speaking to this segment, link is: http://www.sitebrand.com/download.php?type=wp&file=Sitebrand_Whitepaper_First_Time_Visitor.pdf

    Thanks for all the great work you do,

    Jim

  7. 7
    John Stansbury says:

    Avinash,
    I'll take off my "Ultimate Omniture Fanboy" hat, albeit briefly, to add that those folks using GA should seriously consider ShufflePoint as their access to the data–you bypass the GA GUI and port the data straight into Excel. It's an approximation of Oracle Report Builder (drool-worthily wonderful tool. OK, fanboy hat back on) for GA with exceptional support for GA Segments. I think you might even be able to build segments within the latest release of ShufflePoint.
    Cheers,
    j

  8. 8

    Is it "Segment or Die" or "Segmentation Rocks"?

    Either makes your point that segmenting your data is the only true path to web analytics enlightenment.

    This very day I was working on a very interesting Advanced Segment in Google Analytics that I'd like to share with you and your readers.

    We had several clients inquire about Google's so-called "MayDay Update" that is rumored to be reducing long-tail keyword traffic by up to 50%, as reported by some well-known webmasters.

    Our SEO Leader approached me about being able to isolate long-tail keyword traffic in Google Analytics for clients and I thought it might be possible using Regular Expressions, and I was right!

    If you are not familiar with Regular Expressions you can find a tutorial here: http://www.google.com/support/conversionuniversity/bin/static.py?hl=en&page=iq_learning_center.cs.

    I created an Advanced Segment using the following regular expressions to isolate long-tail keywords (3 to 5 words long). I used the Regular Expression Matches Exactly qualifier then I input these values with "OR" statements between, to capture 3 and 4 and 5 word long-tail keywords:

    ^\w*\s\w*\s\w*$ – for three-word long-tail keywords

    ^\w*\s\w*\s\w*\s\w*$ – for four-word long-tail keywords

    ^\w*\s\w*\s\w*\s\w*\s\w*$ – for five-word long-tail keywords

    So, as you touch on the vitally important topic of segmentation I thought I would share my own latest adventure into this fantastically rewarding area of web analytics.

    Another great post Avinash! Keep 'em coming!

  9. 9
    Amber Hunt says:

    Wow! What a detailed and insightful post.

    I just started a new job and in my old job I was able to dabble in analytics. But, as this post clearly shows – there is no DABBLING. You have to be committed to the data and know how to use it.

    Thankfully there are a lot more people invested and committed to analytics here. I am really excited to dive in to the world of analytics again! Thanks!!!

  10. 10
    Dave Chaffey says:

    I'm with Jim Cain on New vs Returning segments – you can derive insight, for example:

    1. Which content is more popular with returning / new visitors?

    2. Which navigation options more popular for each – I find this the most useful feature of the Dimensionator bookmarklet tool: http://www.analyticspros.com/blog/googleanalytics/93-dimensionator-google-analytics-dimensions.html – you can use Second Page viewed to gain an idea of what are primary paths or preference for nav options.

    3. How do traffic source, keywords, value generated vary for new and returning.

  11. 11

    Michael: I believe the paid vendors know that they are very weak in advanced segmentation in their clickstream web analytics tools. My hypothesis is that that feature is being used by them as

    1. a way to get you to pay more after you pay their entry price (on which they are likely losing money)
    2. a way to get you to upgrade to the more expensive products (to create profitability for them)

    They do need to make money, so the fact that they won't improve their clickstream product is understandable. But I do wish that they would try to make money by providing more powerful features rather than making money on advanced segmentation feature.

    Dr. Chaffey: In the post I was hoping to spark ideas for the "macro segments" (big buckets). Your suggestions are wonderful "micro segments" of the acquisition (search) strategy.

    Lenny: You are 100% right. Once you identify your valuable macro segments, you'll quickly drill down (to the point of diminishing returns! :)) to crate micro segments that will really yield specific insights. Bravo!

    Andrew: If I were to simplify my reason for keeping those two separate then I would say that most people who come to your site will never deliver an Outcome (remember only 2% will convert).

    So behavior is all about analyzing everyone who is on the site and what can be learned about their behavior.

    Analyzing Outcomes (look at the specific examples in the post) is all about analyzing the 2% with a very specific focus on you (the company).

    Hope this clarification helps.

    Jim: Loved your comment. Thank you!

    I have to admit that if I see New and Returning visitors (and nothing else, or not much else) then I instantly classify it as the work of an amateur. Note: amateur is not a dirty word!

    If you do new and returning, and not much else, it means you are taking the easy way out. Both in the effort you are putting in and for the insights you'll find (negligible, even accounting for Dr. Chaffey's second comment :)).

    Segmentation to me is the art of moving from a "glob" to specific, and new and returning segments barely do that. You are still left with two segments you understand very little about.

    Here is a metaphor (I love 'em!): Your have a pair of sunglasses but the lenses are coated with black paint and covered in dust. By doing new and returning you are blowing the dust off. You are better off, but not by much! :)

    Hence my suggested alternative, use Visitor Loyalty. At least you care create better hypothesis and the segments will be more focused and yield some insights.

    Yes, yes, yes I am totally biased on this particular issue. : )

    PS: My humble experience does not bear out that new visitors convert at a lower rate, or higher. It varies so much. But I am not disagreeing with your specific example of the ecommerce site, and it is clear that you followed the right process to get to actionable insights.

    Anthony: This is awesome!

    An excellent use of advanced segmentation to answer a very specific question raised by the business. Thanks for sharing it with us.

    -Avinash

  12. 12
    Chris Leone says:

    To build off of Lenny's strategy, I really like the idea of running multiple Facebook ads – all identical, but targeting different demographics. Then build a custom URL that categorizes the traffic for analytics and use that as the destination URL. Might get some interesting insight from that.

    Love the advanced segments Anthony put together for the May Day update. Well done!

    One of my most thorough GA profiles is for a consumer electronics company. They have stores in the Northeast but the majority of their business happens online. I had several meetings with them before beginning any analytics work that centered around identifying potential segments that were most important to them. This included both traffic source (organic, ppc, affiliate, etc. etc.) and the product/category they were viewing on the site (broken apart by category and/or price range). What I ended up with was a very long list of advanced segments. For example, I had it to the point where we could track purchases between $250-500 coming from affiliate traffic that was located within the tri-state region (where customers have the option to pick up in store) – all within about two clicks!

    The biggest lesson I learned from that project is the value in sitting down and hearing from the horse's mouth (err….HiPPO's mouth) what breakdowns are important and relevant to their business. It can take different levels of prodding and brainstorming, but it gives you an excellent starting point for diving deep into the data.

  13. 13
    NYuen says:

    @Anthony C

    This is the article he was talking about if anyone was interested:

    ttp://www.seroundtable.com/archives/022128.html.

    Referring to the "May Day" update in the Google index. The segment on long tail KWs is definitely interesting to look at on both the SEO and Web analytics POV. So for people working at Fortune 500s with an extensive CMS database or sites with a lot of social media links, this segment will be of great interest to you.

    The regular expression for the segment is the 5th or 6th comment down I believe.

  14. 14
    Josh Braaten says:

    Custom variables… if you had two or three that could add for the purposes of segmentation, what would you pick? (Let me guess.. the answer "depends on your site.")

    Thanks for another inspiring post, Avinash!

  15. 15

    Chris: You are absolutely right on the consultation part, I have always found it to be of value to spend time with the HiPPO's and understand the business context and priorities before going to take the data shower. :)

    Also great example of the electronics company!

    Josh: It does depend! :)

    The one I am using on this blog is Commentators. I fire off a CV if you submit a comment and then I segment those visitors (that's the scope I use for the CV's) and analyze their behavior separately.

    In my case the custom variable is tied to a desired outcome, I find that that is typically a great way to select 'em.

    -Avinash.

  16. 16
    Rob says:

    Great post, love having this set out in a framework – helps explaining to others how/what/why needs to be done to understand contributors and detractors to performance.

    I constantly seem to be debating the case for disaggregated (by channel/tactic) vs. aggregated data. Guess it is our theme song!

    Keep pointing at total visitors etc and saying "And now what? What are you looking at? What should we be looking at next? What do we need to understand what is happening?"

    The answer is always segments…always

    Thanks, Rob.

  17. 17
    Suchet says:

    Segmentation my favorite Topic.
    Great post Avinash!

    Other than Google Analytics for segmentation, Omniture Insight is a best tool to do segmentation. We can create/define metrics, can do unlimited segmentation, create segments on the fly. A lot of interesting stuff!

    Some amount of risk is always associated with “segmentation”. If one doesn’t know the exact way to create the segments then it can screw your entire analysis. In Omniture Insight there are number of ways to create a segment and not all the segments will l give you the same set of data out. One must know the exact way to build a segment or sometimes it may also give you different results. One need to follow the business rules to build the segments and present your data.

    Thanks for this excellent topic.

  18. 18
    stephan says:

    I would suggest two situations, where segmentation is not the first choice (although certainly would provide further insights in a second step):

    1. Identifying global incidents which tend to influence not only a specific site/traffic source but more or less all. Such can be: holiday, disasters, wheather or changes in googles ranking algorithm (although this could be obviously considered as the organic traffic segment…)

    2. Another prerequisite is, that the analysed site has a statistically significant amount of users. Otherwise segmentation perhaps might suggest the falsified insights. In small projects I use almost no segmentation till the aggregated metrics indicate a sensible amount of users. Nevertheless the aggregated metrics indicate whether I'm on the right way or not.

    Thanks for always great and entertaining insights!

  19. 19
    Sabine says:

    #12 that is brilliant, So stealing that.

    The stats tell me most of my visitors convert after only 1 visit. My new and returning doesn't tell me anything of value, as most people browse during office hours, consult with their spouse, and book their holiday on the home computer between 7 pm and 11 pm.

    However, I just got tracking of microconversions (printer friendly page, send-a-friend, call-me-back, newsletter) to work, and the best thing is seeing how they behave differently across the mediums.

    My branded / direct visitors do print a page more often, showing engagement, which referral / affiliate visitors don't. However, they subscribe to the newsletter more often. Newsletter subscribers convert +150%.
    Look ma, I got's me some customer insight!

  20. 20

    Suchet: I agree with you on Omniture Insight, it is a wonderful tool (and should be sold bundled with every single Site Catalyst sale!).

    To your second point…. tools are just tools. If you give me a hammer I can't build a house. I simply do not possess the expertise, even if the hammer is nuclear powered and artificially intelligent!

    It is the reason I have constantly stressed the 10/90 rule, it is the investment in smart people that is the secret to success.

    Stephan: You are right that in some cases if the event is big enough then the impact will filter through to even your aggregate data. Say the Icelandic volcano on travel.

    My gut instinct though is that it won't happen often enough (thank god!) and for most businesses most impactful things will be invisible in aggregate.

    For smaller sites it is right that you won't find deeper insights because by the time you segment your Google/Bing traffic that might just be four people. While in that case some insights could come from aggregate data, I recommend focusing on how to get more traffic! Maybe switch to qualitative data to see what is working.

    Thanks for the great points, made me think!

    Sabine: Best line ever: Look ma, I got's me some customer insight!

    : )

    Avinash.

  21. 21
    John says:

    I don't leverage segmentation because I work for a .gov and we can't drop cookies due to privacy constraints, so I struggle to figure out how the site is being used (I know pageloads and downloads, much not much else). Any recommendations for working with "the man?"

    Even though I can't always apply what I read, I still think your blog is fantastic!

  22. 22
    Kevin says:

    Gah! I'd be dead without segmentation.

    I have everything segmented into these sub sets:

    Product Category Based on Search Term
    – Those With Leads/Conversions
    – Those without Leads/Conversions
    – Those with 13+ Pageviews (Our magic number for having a good chance tho create a Lead)
    – Those With Less than 13 PVs

    Referral Traffic

    (Same as Above)

    Those that Viewed our Quote Form
    Those That Viewed the Contact Us Page

    Then, lastly, and almost most importantly:

    Searches with "Custom" in the term

    We're a custom products manufacturer. You'd be amazed (well, maybe you wouldn't) how much better we convert visitors to leads with that magic keyword in the searchstring.

  23. 23

    John: While you are 100% correct that .gov sites won't use cookies, and hence limit segmentation, you'll be surprised to learn that that only rules out maybe 5% of the segmentation options for you.

    Primarily what you won't be able to do are Unique Visitor based segmentation. But you'll still be able to do 99% of what is in this post (pages and sources and goals and outcomes and time and…. lots!).

    Check out this primer on cookies, there is a section where I outline how much you can't track if you don't enable cookies:

    A Primer On Web Analytics Visitor Tracking Cookies

    And here is my post on how I would track government websites:

    Web Analytics Success Measurement For Government Websites

    Hope this helps.

    And… Go Government!! : )

    Kevin: Thanks for sharing the very specific segments, I am positive readers of the blog will find it to be of value.

    Avinash.

  24. 24
    Vidyut says:

    My excuse is lack of consistency. I begin doing something, then I find something else more interesting, then suddenly I change the look of the site… which last time involved forgetting to insert the tracking code in the theme and I was devastated to see the updated pages of the site performing like a disaster when compared with what I thought was an outdated and horrible design. Then, just as I was about to revert to the old theme, I discovered the missing tracking code (which explained how I got comments on pages that didn't get visits…). Lets just say an analysis tangle of a magnitude that makes chaos look pretty. Just beginning to see new data that has nothing realistic to compare with in the past.

    The excuse is sheer incompetence combined with a new baby and 'fifty things to do' life. Does it get the cake?

    I am beginning to schedule time for different things on the site, where I let go of everything other than the baby and simply focus on the one thing that is in front of me.

    This is scheduled time for reading your blog in the hope that I get some insight into prioritizing what to do first.

    I'm pretty ashamed to say that I have a site with over 3000 pages which is sinking like a stone in search results because of my inability to do something coherent with it. I'm down to an all time low of below 100 visits a day. And that is painful for me, because its a labour of love – a one woman creation – right from the time I learned html and created awful, heavy and garish pages with content in flash (:o) to the learning journey to a place where it can validate xhtml strict and regular readers write to tell me how much they love it and join our initiatives. I am currently getting nightmares about how one day I will find the site dropped from search engines and readers asking "Vidyut who?" because I just didn't focus on something I should have.

    Just sharing this, because I think most of this arises from me not bothering to consult analytics when I did find a little time to put into the place. Repairs are a long and painful process.

    Vidyut

  25. 25
    Kevin Ertell says:

    Great post, Avinash.

    I completely agree that segmentation is pretty much the only way to develop actionable insights from large data sets, and simply relying on aggregate data is useless.

    However, aggregate data has some use. For example, aggregate data is useful to understand the segment in context. To what degree does the segment make up and effect the aggregate?

    Overall revenue is an aggregate metric that we care about. It's an outcome that we can't really manage directly ("We need more sales!" "OK, somebody pull the sales lever!"), but it's definitely useful to know that a particular customer segment makes up 34% of visitors and 75% of sales, for example.

    This type of context is helpful in determining where we want to apply scare resources to improve overall business.

    Nonetheless, thoughtfully determined segmentation is clearly the way to separate the important nuggets from the ocean of data we swim in. Thanks for posting some excellent examples of how to get there.

  26. 26
    Mark says:

    @Anthony, your post reminded me of this little gem: http://www.seomoz.org/blog/charting-unique-keyphrases-using-advanced-segments

    on segmenting search traffic by brand name, head terms, and other.

  27. 27
    Krystian says:

    This is the best guide on segmentation on Analytics that I've read so far, thanks so much.

    I'm a new reader and will definitely stick around, as in "recent posts" I can see lots of good sounding titles!

  28. 28
    Shilo says:

    Avinash, I was trying to catch up on a lot of reading this weekend and as I was reading through the first section of this post I was like OK I am going to play Simon Cowell and give Avinash some critical feedback on the readability of the post this time, but it came together and was very readable and valuable as always, so I guess I am being more like Paula Abdul now and saying great post keep it coming. Also, so stoked to see such great comments adding even more value to your content.

    I see that nobody is tackling the why aren't we segmenting question publicly? I don't expect to win a book for this lame answer, but here is the reality of our situation that we are working hard to fix as quickly as possible:

    (1) Too many tools, not enough value. We just completed an audit of our site and we have over 70 tools on our site between 3rd party solutions and proprietary tools that we've written and we have a team of less then 6 that either use the tools or have ownership for the tools. I am on a crusade to eliminate tools we can't effectively support.

    (2) Complacency with data without insight. I can't tell you how many management meetings I sit in where people puke data that doesn't really have any meaningful insight and then everyone nods their head and we move on. Believe me, we are all hard working people but I think the majority of the problem is the lack of wisdom to understand what data is, how to use data, how to do analysis and a model for continual improvement. The concepts are actually not that difficult, even for someone with my intellect to wrap my head around. Instead, we get back on the treadmill and keep trying the same things again and again and again and wonder why it's not getting any better.

    The good news is that through the work of people like you, Stephane Hamel, Jon Miller with Gemba Research and others we are becoming enlightened.

    Thanks and keep up the good work.

    Shilo

  29. 29

    I love this post Avinash. Thank you!

    I can understand the confusion around behavior versus outcome. It's almost like behavior can also be a micro-conversion in some cases. Watching a video, for example, is a behavior and a micro-conversion point if it turns out that folks who purchase usually watch the video.

    A macro-conversion like buying something will always be an outcome.

    Have I got this right?

    • 30

      Steve: You are right that a behavior can very well be a micro-conversion. Not just on ecommerce websites, as you describe, but especially for non-ecommerce websites.

      A micro-conversion is anything that delivers either a short term or long term value to the business. It could be buying, but it would also be non-buying behavior as well.

      Avinash.

  30. 31
    Ratan says:

    I think google analytics is a very good tool and as a free tool is very good for a domain with not a lot of traffic and visitors. You can see keywords people use, how long and on what page they spend there time on and how they got there.

    Segmenting is new thing for me so will have to look into this, but thanks for this info, very helpful.

  31. 32
    Josh says:

    Hey Avinash.. that's a awesome posting as I was expecting.

    I had a quick question about the advance segment. I manage 32 different clients and once I save the new custom segment it gets applied across all the profiles.

    Is there a way you can differentiate the settings according to the profile?

    • 33
      Chris Leone says:

      Josh – when you create an advanced segment, click >More Options, then click the second radial button. This lets you add the Advanced Segments to specific profiles.

  32. 34
    BDoubleU says:

    Hi Avinash,

    Do you know of a way to plot rows in google analytics, where you can remove the top line "Total" from the graph so you can actually see the plotted rows? The total is always so large in scale against any one of the single plotted rows, that it makes plotting rows useless, visually. I have been pulling the data down into a spreadsheet and creating my own graphs, but that is time consuming, especially when I am trying to decide if something is even worth attention. It makes high level reporting and evaluation extremely difficult. Am I overlooking something or is there a trick to removing "total" from the graphs?

    Thanks!

  33. 36
    sean says:

    Avinash,

    You might have addressed this already, but I am struggling in GA to segments some adwords performance by campaign name.

    Is it impossible to view 'Clicks' when segmented? Visits show a count, but clicks report 0.

    Thoughts?

    • 37

      Sean: You are right. In Google Analytics when you have a report with AdWords data in it, like Clicks, you are unable to segment it.

      This has to do with nuances of what comes over from AdWords. Perhaps the GA team will work closely with the AdWords team to eliminate this issue in the future.

      Avinash.

  34. 38
    TK says:

    Avinash, First let me say thank you for this site. I am learning so much. It's a steep learning curve, but you are making it easier to navigate.

    I was hoping you could update the link to the 4Q video, which is currently returning a 404.

    All the best,
    Tyler

  35. 39
    Ibu Hamil says:

    Hi Avinash,

    Google now has hidden its data, we know less data today, how to make the most of google analytics today?

    Thanks

  36. 41

    Thanks for Posting Avinash. As usual, you have highlighted the importance of not stopping at aggregate data. This is a reminder for me to go a little deeper. I plan to further segment my acquisition data for better understanding of where my traffic is coming from. I know this will be extremely effective. thanks again.

Trackbacks

  1. […] Web Analytics Segments: 3 Key Category Recommendations, Avinash Kaushik […]

  2. […]
    Stumped on where to begin your Web analytics segmentation strategy? Avinash Kaushik shares his Segmentation Selector Framework in his latest post Web Analytics Segmentation: Do Or Die, There Is No Try!
    […]

  3. […]
    Optimizeaza rapoartele de web analytics
    Afla cum poti majora conversia pe magazin prin simpla optimizare a rapoartelor de web analytics. Plus, cateva sfaturi utile despre segmentarea pe analytics.

    Internautii romani, fani ai retelelor sociale
    Retelele sociale si jocurile sunt cele mai atractive destinatii online pentru internautii din Romania. Cu un procent de 19% utilizatori care fac si tranzactii online, stam destul de slab fata de media UE de 57%. Afla mai multe
    […]

  4. […]
    This is one of the areas in web site development that generally takes time. You will also require analysis of data to refine usability. We would all like to think we know what the user wants when they come to our web site but that is not always the case. Good usability is defined by the user themselves. Each user is unique and looking for the same thing but with different eyes, mind and mood-set. The first thing to do when you want to zoom in on user friendly design is understand your own desirable outcomes. This is important because we can all work together attaining them (IM team and your staff). Additionally we can measure them with our "must have" Google Analytics tracking.  Scroll down a little past halfway in Avinash Kaushik's  Post on how to segment people that reach your outcomes.
    […]

  5. […]
    But what if it’s not working?

    What if 90 percent of your daily traffic is from new visitors that don’t hang around?
    What if Google Analytics tells you that your I came, I saw, I puked (Bounce) rate is 80 percent plus? (Tip: Check out this site for the best on using Google Analytics
    What if no one’s leaving comments, questions or retweeting your posts?
    […]

  6. […]
    After reading Avinash’s brilliant post about the importance of segmentation, and how all data in the aggregate is crap (read it here – it’s great) – it’s inspired us here to start segmenting and analysing ourselves. Segmenting:
    […]

  7. […]
    W wielu naszych artykułach poruszaliśmy temat segmentacji w Google Analytics. Paweł pisał m.in. o segmentacji ścieżek w Google Analytics. Ja również niejednokrotnie podkreślałem konieczność jej wykorzystania, zwłaszcza przy opracowywaniu kluczowych wskaźników wydajności (ang. key performance indicators). W literaturze i w branży równie często podkreśla się jej znaczenie – wielkim entuzjastą i orędownikiem segmentacji jest jeden z największych autorytetów w dziedzinie analityki internetowej na świecie Avinash Kaushik. Jego opinie na ten temat można znaleźć m.in. na blogu w artykule o bardzo wymownie brzmiącym tytule: Web Analytics Segmentation: Do Or Die, There Is No Try!.
    […]

  8. […]
    A segment identifies people or their behavior that is important to your business. Either because you are spending money (paid search advertising, email etc) or it causes you to have higher revenues (all people who convert) etc. It helps focus where analysis of the data starts, what’s important to investigate first to ensure data is in service to your business rather than the other way around.

    If you want to learn more about this key step check out this blog post: Web Analytics Segmentation: Do or Die, There Is No Try!

    The responsibility of identifying the segments rests primarily with the Analyst, with business guidance (mostly prioritization) by the senior leader.
    […]

  9. […] pour rédaction: Web Analytics Segmentation: Do Or Die, There Is No Try! Web Analytics, N. Malo & J. Warren Internet Marketing 2010, EBG Le taux de rebond […]

  10. […]
    Il lavoro di aggregazione dovrebbe consentire di isolare il comportamento degli utenti Internet quando entrano in contatto con un determinato tipo di interfaccia . In seguito puoi identificare le performance in termini di conversione e lavorare per ottimizzare le pagine di destinazione.

    fonti utilizzate
    Web Analytics Segmentation: Do Or Die, There Is No Try!
    […]

  11. […]
    Do visitors with few pageviews behave differently than those with many pageviews? Segment by low, medium and large page depths and see if there are differences in terms of source, behaviors or outcomes. Of course we already know that we should be segmenting our data, but when you see a power law you now know that you must segment.
    […]

  12. […]
    Entonces, mi sugerencia es que consideremos a la Long Tail como algo cambiante porque podemos encontrar un grupo de palabras claves interesantes que nos pueden ayudar a tomar decisiones y desarrollar campañas de marketing de mayor enfoque para mejores resultados.
    Links relacionados:
    Recomendaciones de segmentación en Google Analytics por parte de Avinash Kaushik
    […]

  13. […]
    Tip 3 is een bekende namelijk segmentatie. Door het segmenteren van je data kun je tot waardevolle inzichten komen. Bekijk je conversiefunnel eens voor de verschillende online middelen die je inzet. Segmenteren hoeft niet moeilijk te zijn en veel pakketten bieden al standaard segmentatie aan. Wanneer je hier meer over wilt weten lees dan eens het artikel van Avinash over Segmenteren met de titel "Web Analytics Segmentatie: Do or Die, There is no Try!"
    […]

  14. […]
    With the Google Analytics web interface, many people are frustrated that you can only get a couple of dimensions on a row in a report. Even in the new Beta version, custom reports are offered only with 2 dimensions in a tabular report. The API has always offered up to 7 dimensions and 10 metrics at once, but the old rules around valid combinations were highly restrictive. The new rules are greatly relaxed, and more possible combinations enables better segmentation which can deliver truly actionable insights.
    […]

  15. […]
    Tip 3 is een bekende namelijk segmentatie. Door het segmenteren van je data kun je tot waardevolle inzichten komen. Bekijk je conversiefunnel eens voor de verschillende online middelen die je inzet. Segmenteren hoeft niet moeilijk te zijn en veel pakketten bieden al standaard segmentatie aan. Wanneer je hier meer over wilt weten lees dan eens het artikel van Avinash over Segmenteren met de titel "Web Analytics Segmentatie: Do or Die, There is no Try!"
    […]

  16. […]
    So where you do start? Well if you have defined your business goals and then based your website goals on the stated business goals (you have done that right?), then the next step is one word: SEGMENT.

    You have to segment all data to make it meaningful. You can segment data based on many things:
    […]

  17. […]
    Need to set up some advanced segments for a specific groups of visitors? Not a problem. Avinash describes how to be a segmentation maniac in this post “Do or Die Segmentation”. There are so many variations. Most small business owners with local clientelle just wishes to measure the local traffic volume that is qualified to make a buying decision. Check out this video on how to create a custom segmentation in Google Analytics.
    […]

  18. […]
    Being a web data segmentation freak helps as Engagement is best understood when looked at from different angles and perspectives. Sales are an undisputed proof of engagement as well as “I want to know everything about what you do” forms for generating leads.
    […]

  19. […] “Web Analytics Segmentation: Do Or Die, There Is No Try!” by Avinash Kaushik (May 2010) […]

  20. […]
    The purpose of web analytics is to learn how users interact with your website so you can improve not only your website but your methods of targeting new traffic sources.

    At the very least you should be doing the following: segmenting your traffic into meaningful groups
    […]

  21. […]
    These are just a few examples of what you can do with advanced segments. Avinash Kaushik has a great article that expands on these ideas and provides a great place to learn more about how to use advanced segments to report more effectively.
    […]

  22. […]
    A great framework for figuring out your key performance indicators (KPIs) is to think about your segment ABCs: Acquisitions, Behaviors, Conversions. This ABCs framework is from Avinash Kaushik, Google’s Digital Marketing Evangelist and author of two great books on web analytics. His blog post Web Analytics Segmentation is a terrific guide to getting started and improving your abilities to balance the micro and the macro.
    […]

  23. […]
    Use Advanced Segmentation. Now that you can group your traffic, this part let's you actually do it! Match the segments you create in this step to the tags in step 2. This part is easy, as Avinash Kaushik has set up a one-click method to creating a social media segment! (Here's more on doing it yourself)
    […]

  24. […]
    For instance, rather than just reviewing how many page views your website gets, why not ask who visited your site more than three times? The process of launching a new Advanced Segment in Google Analytics is pretty straightforward, leading to you a screen like this one below. Selecting a metric like Page Depth, a condition of “greater than,” and a value of three, gives you the result you need. You simply save the segment to keep it docked to ANY report you run in Google thereafter. “This can be so valuable on content only websites (more page views more impressions of irrelevant display ads!) or even on ecommerce websites (more pages views the deeper you sink your hook into the visitor, engagement baby!,” said Avinash Kaushik, digital marketing evangelist at Google.
    […]

  25. […]
    There are a number of ways to customise the reporting within the console. Segmentation can allow you to uncover all sorts of insights by breaking down your data into more targeted groups. Custom reports allow you to take the standard reporting that Google provides and make it more tailored to your site, creating a new version of an existing report and adding the relevant goals and metrics to report on it. It also allows you to drill into dimensions that are of particular interest to you, perhaps looking at landing pages by source to determine how different landing pages affect the conversion of different referring sites.
    […]

  26. […]
    To complete your introduction, read Avinash’s ‘Web Analytics Segmentation: Do Or Die, There Is No Try!’. ‘Segmentation’ refers to the way you split up analytics figures to give meaningful information. For example, looking at the total site visitor count for a month doesn’t really give you much actionable information. However, splitting that into subtotals according to the route the visitors took to get to your site or according to how long they spent on your site or according to how much money they spent – now that is information that can be used.
    […]

  27. […]
    Considering that Google’s own Analytics Evangelist, Avinash Kaushik’s, says, “All data in aggregate is ‘crap’,” to make the point that online marketing success is highly dependent on smart segmentation that leads to actionable insights, it’s a shame that these layers of segmentation have been taken away from advertisers.
    […]

  28. […]
    I feel remiss if I don’t rebroadcast some of the fantastic segmentation suggestions that Avinash Kaushik has offered up over the years. But that’s just it—there are far too many. Avinash is a true pioneer in the world of web analytics and turning them into actionable analysis. Your time is well spent to head on over to his blog, Occam’s Razor, and start looking through it. To jump start you, start with this post from May of 2010. But follow the links contained therein to other posts of his that will result in true nuggets of golden insight for you.
    […]

  29. […]
    Web Analytics Segmentation: Do Or Die, There Is No Try!
    […]

  30. […]
    Una de las malas prácticas más comunes en el creciente mundo de los Web Analytics, es considerar que los promedios que nos entregan las herramientas son suficientes para tomar decisiones informadas sobre el perfil de nuestros usuarios y, por lo tanto, sobre cómo interactúan con nuestro sitio. Saber que tenemos 10,000 visitas y un porcentaje de conversión de 2% puede haber sido suficiente en el pasado; hoy en día tenemos la capacidad de segmentar.
    […]

  31. […]
    The very best data, be it qualitative (i.e. non-numerical) or quantitative (i.e. numerical), is always empirical. Empirical data is any type of information gathered through observation or experimentation. The best empirical data answers specific questions — because when data is specific, taking action on it becomes easier. When looking for general empirical data, such as “metrics for the website” or “how the website is performing,” you can end up with data that, while interesting, doesn’t lead directly to specific actions. Or, as Google Analytics evangelist Avinash Kaushik colorfully puts it:
    […]

  32. […]
    Review your website analytics – Really understand and segment your customers.  How did the customers who signed up for your mailing list or bought something from you, find you? What pages did they visit once on your site? Did they enter via your home page or some other page? How does their behavior differ from the rest of the customers on your site? My favorite analytics guru, Avinash Kaushik, wrote a very detailed post on how to go through this process, check it out here.
    […]

  33. […]
    V tomto případě se celkem držím systému ABO – acqusition, behaviour, outcomes. V nejobecnějším případě, kdy pro klienta nemají větší smysl vlastní rozdílné KPI, používám tyto:
    […]

  34. […] So much so, that analytics guru and Digital Marketing Evangelist Avinash Kaushik, said simply that "All data in aggregate is crap." Every major analytics tool provides options for segmentation, but it is up to the analyst’s […]

  35. […]
    Segmenting your data to identify differences across visitor groups has become a must in the analysis of user behavior. So much so, that analytics guru and Digital Marketing Evangelist Avinash Kaushik, said simply that “All data in aggregate is crap.” Every major analytics tool provides options for segmentation, but it is up to the analyst’s experience – and often creativity – to apply the right ones to get actionable insights from segmented data. While segments like traffic source or traffic coming from mobile devices have become almost a standard, segmentation can become trickier when you want to differentiate between different patterns of visitor behavior inside the pages you’re analyzing.
    […]

  36. […]
    As many analytics experts point out – segmentation is key to making sense of your data and coming up with actionable insights. Hence, Advanced Segmentation, which lets you slice and dice your data on-the-fly, is one of the most useful features in Google Analytics.
    […]

  37. […] המשפט Segment Or Die שייך ל Avinash Kaushik. והופיע בפוסט הזה. […]

  38. […] המשפט Segment Or Die שייך ל Avinash Kaushik והופיע בפוסט הזה. […]

  39. […]
    As one of my favourite bloggers says – data in aggregate is crap. It’s like a joke without a punchline. What you need to make the most of data is context. Context in Google Analytics comes from ‘advanced segments’, and they are something that everyone should use.
    […]

  40. […]
    In short, if you carefully review the analytics data of your site, you will find the clues about the content and design quality. Yes design quality, because if your buttons or icons are intimidating or misguiding your visitors, you will observe a higher bounce rate on your informative page. While the reverse will happen on an exit page if your links are broken or difficult to use. Thus, the user will not arrive on your designated pages, and instead, you will find a reverse bounce rate in user journey.
    References & More Reading
    Data-Driven Design In The Real World
    Web Analytics Segmentation: Do Or Die, There Is No Try!
    […]

  41. […]
    Quoting from Avinash (again): ”all data in aggregate is crap”. Fluctuations in business metrics are caused by groups of certain people doing things. It is important to break down overall numbers to help identify precisely where opportunity lies.
    […]

  42. […]
    What’s your experience with segments in Google Analytics? Any great tips to share? If you like the article, we very much appreciate a comment or share! Bonus: Avinash Kaushik, Digital Marketing Evangelist at Google, wrote a great post about the subject: “Web Analytics Segmentation: Do or Die, There Is No Try!”
    […]

  43. […]
    Advanced segments are one of the most important features of Google Analytics, and there is one simple reason for that – they add context to the data. The data you are first presented with when you enter Google Analytics is in aggregate, and as the mighty Avinash Kaushik has written on many occasions, ‘data in aggregate is crap’.
    […]

  44. […]
    Let’s get one thing straight. Segmenting is hard, or at least it is for me! I lost sleep for a few nights worrying whether my segments should be thrown into an incinerator. Luckily, Anivash came to my rescue with this post on segmenting your analytics data. Using his acquisition, behavior, and outcomes model for segmentation, I now sleep sounder than a teenage boy with a stomach full of Thanksgiving turkey.
    […]

  45. […]
    Co mají všechny výše uvedených metriky společného? Zaměřují se příliš úzce na jednu věc. Správná otázka by podle mě totiž neměla znít: „Jakou metriku sledovat?“, ale „Jaký mix metrik sledovat?“ Reportování by na jednu stranu mělo být, co nejjednodušší a zaměřovat se pouze na to nejdůležitější, na druhou ovšem nesmí dávat klapky na oči. V tomto případě se celkem držím systému ABO – acqusition, behaviour, outcomes. V nejobecnějším případě, kdy pro klienta nemají větší smysl vlastní rozdílné KPI, používám tyto:
    […]

  46. […]
    Para iniciarse en la habilidad de la segmentación os recomiendo leer el artículo Web Analytics Segmentation: Do Or Die, There Is No Try! de Avinash Kaushik el mayor especialista mundial en analítica web, en el que expresa su visión de la segmentación como clave de éxito y la necesidad como una buena práctica de escoger al menos dos segmentos por cada una de las siguientes categorías:
    […]

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