Analytics teams are named for the silos and limitations within which they trap themselves. Paid Media. Owned Media. SEO. BI. Customer Service. Data Warehousing. Email. And, a thousand other silos (depending on your company size). One outcome of this reality is that while every team works hard to do their very best work, it is rare that they earn strategic influence from their work. That’s not really surprising, if your view of your scope is narrow… Your impact will be narrow as well. The other dimension to consider is most Analtyics teams kick into gear after the campaign is concluded, after the customer interaction has taken place in the call…
Keep reading: Analytics On The Bleeding Edge: Transforming Data's Influence »
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