What Makes A Great Conference? Lessons From Shop.Org.

One of life's wonderful joys is the opportunity to speak at a conference. It is an experience to stand in front of a crowd (remember I am an introvert!) and speak about something I am passionate about. Late last week I gave the keynote at the shop.org merchandising event in San Diego. Usually after a […]

Seven Skills to Look for in a Web Analytics Manager

A reader asked this simple question recently: > thought you might have some ideas on what kind of skills or experience you see as essential in leading a Web Analytics group Ahhh… a bigger challenge. I started my reply with: This is such a big question, I don't know if I can give a pithy answer. […]