How do you measure success of a online webinar?
I recently did a webinar for the Search Engine Strategies conference (I am doing the opening conference keynote at SES London and SES New York) and my Market Motive co-faculty member Greg Jarboe sent me this KPI via email:
"Your webcast was a big success. Your KPI questions per attendee was off the chart!"
I don't know why I had not thought of this wonderful KPI. So much better than # of attendees.
As always though context is king.
It could be a good thing ("you were great, engaged the audience") or a not such a good thing ("no one understood a thing you were saying, hence so many questions"). Only upon reading the actual questions could I figure out which case it was (mercifully case #1 for me!).
End of a minor web analytics lesson on going beyond obvious metrics and never, ever, never forgetting context.
Back to our story. . . an hour is too short a time to answer all the questions (even in a webinar just focused on attendee questions). So here is a small selection from the 80 questions I could not answer in the wide ranging webinar.
We will cover measuring success of SEO efforts on one web page, how to do search engine optimization for b2b websites, how to rank for highly saturated industries / categories / keywords, and which competitive intelligence tools do I use for search program optimization (and targeting display ads using search data!).
I hope you all find the answers to be of value.
#1. How do you measure SEO performance on a page level? I'd like to know how well my seo efforts for a particular pages have performed.
Every measurement question should start by taking one step back and thinking of goals.
In this case here are some obvious ones:
Uno: You want to get a lot more traffic to the page from search engines.
Dos: You want that traffic to come on the optimal set of keywords (why simply bounce traffic?).
Tres: For both of those things to happen, you want the page to be indexed by the search engines and finally. . .
Cuatro: You want to earn a bonus for yourself so you want the page to make money (e-commerce sites) or add economic value (non-ecommerce websites) for your company/website.
Now it is not hard to figure out how to measure performance! [Before you do any kind of measurement please consider going through the above exercise. It is simple, effective and works like a charm - not to mention allows to get going faster.]
Before you analyze do one small thing. Log into the Advanced Segmentation tool in your web analytics tool. Create a segment for Organic Search traffic. Sources -> Contain -> Google, Bing, Yahoo! etc. Save. Another way to cheat at this is to simply use Medium Matches Exactly Organic.
If your web analytics tool requires you to call the vendor to set up advanced segments, or re-tag your site to get segments, then switch. There are too many better choices in the market.
Now log into whatever web analytics tool you use and drill down to the specific page you are interested in ("Top Pages Report" / "Content Title Report" etc). Apply the Organic Search segment to that report (in Google Analytics segments are on the top right, in other tools please refer to user manual).
More traffic, not that hard. Stretch the time period to six months (or some large date range – remember SEO takes time). What do you see? Nice and gradual up and to the right trends. Do your happy dance! Something's working. Now look down at the table under the graph that shows traffic sources. If you did your segment correctly you'll see just the search engines and how much each is contributing to your overall traffic. Does the distribution match your goals?
Ready for the next step? Click on Referring Keywords and now you are looking just at the keywords bringing traffic to this page. Do the keywords match the intent of the page? Do they contain keywords you were specifically targeting? No? Why not? On the other hand what are the surprises? Is the customer intent contained in the keywords telling you how to change / improve the page? Do it!
Indexing. . . I am a big fan of Google's Webmaster Tools because of the wealth of data available, use this free resource (no matter if you are a SEO or not). Bing's Webmaster Tools have also evolved a ton, please claim your account right away and dive in. [I have not had much fun with Yahoo!'s web master resources.] In either tool you are looking for how well your site is indexed (report: Your site on the web -> Top search queries -> Impressions), how well your pages are indexed and, my absolute favorite, which keywords your search results are showing up. You are checking to see if:
1. the pages you are targeting are being indexed frequently and
2. if your site is showing up for the keywords you were targeting.
You want validation that you are showing up for the set of keywords you are optimizing for (above) and that your pages are being recorded as being optimized for the right keywords (above the above :).
Success. . . I humbly believe that the biggest mistake most of us doing SEO make is that we are far too obsessed with ranking and meta this and that and how to work back algorithms etc etc. We should focus more on what was the business impact of our SEO efforts.
So in this context go back to your page report (from step 1 where you applied the organic segment) and look at the $Index [which is: (goal value + e-commerce revenue) / unique views of the page you are analyzing]. That is a crude measure how how efficient your page is being at converting. Of course look at our favorite metric bounce rate by keyword (that tells you if you can get people to give you one solitary click, the most primitive measure of SEO success).
If you truly want to kick it up a notch as a SEO please please please go to the Goal and Ecommerce / Conversions reports and apply your organic segment, stretch the time period, and report (aggressively) how well your SEO efforts are delivering value to the business.
Do it at a overall level, do it by country, do it by search engine, do it by specific keywords you were targeting. . . . and take two minutes to straighten your clothes because a new level of love and praise are about to be dumped on you by your company / client!
[Does the above seem like a lot of work even if it is straight forward? It is. I know we look for short cuts. There is no such thing in real life. But if you are willing to put in a little bit of sweat equity then you'll stand miles apart from your SEO competitors. Not a bad trade off, right?]
#2. Is there a fundamental difference in SEO strategies for business-to-business sites vs consumer focused ones?
[It is worth pointing out I am not a hard core SEO, that would be Todd Malicoat, I just play one one TV! Think of below as my personal lessons from the front-line of doing this work to the extent my humble skills allow.]
The basic techniques you use to do search engine optimization between b2b and b2c do not change all that much.
2. Make sure your site architecture is well thought out. Directories. Clean url's. Links to your category and product (deep individual) pages. Top (/left / right) navigation is logical. More things like that.
3. Make sure you live and breathe the mantra: content is king. In the end you live and die by the content on your website. Content as in words. Relevant words that tell a story about what the page is all about and the promise you are making to the visitors on that page. Content as in images, with well defined alt tags. Content as in relevant videos that are named well, linked correctly and well tagged.
4. Make sure you realize getting lots of links from lots of websites by asking people to link to you and specifying what keywords they should use in the hypertext is not a magic bullet. Asking people to randomly link to you (I am looking at you major paid web analytics tool that had their "SEO Analyst" email me recently) is as lame as it sounds, and it does not work as well as you think. Earning in-context relevant links works best. IMHO.
Ok All that is the same, no matter if you are a b2b, b2c, b2a (business to aliens, yes they do exist!). Do all that first to make sure you are not coming to play the super bowl naked.
Here are a few things that are different with b2b. . . . .
* Some very effective SEO strategies like allowing users to add reviews and comments and extend the scope of the page do not work as well with b2b as it is a differ net type of engagement and experience with your customers. Well don't give up. You have many many white papers, though leadership papers, webinars, Big B2B Association publications where you contributed and more locked up in pdf or, much worse, behind a forced "give me your login" / "create a account" page. I am going to give you a false email, why not just give me the content, AND let the search engine index it efficiently after all you want people to consume the content.
Did I say already content is king?
* One of the most common issues with b2b websites is that they often have a very specific understanding of their space when it comes to how their potential customers search for information. This results in not speaking the same language (say keywords) as their customers. When I work with b2b websites I spend a lot of time in the AdWords Keywords Tool, Insights for Search, Compete etc analyzing keywords and search behavior in my category. This knowledge goes back into re-doing content, urls etc.
This is of course a good method for b2c as well, but it is significantly more important for b2b.
* Start a conversation. There will likely be a lot fewer individuals talking about you / your industry, a lot fewer tweeting and expressing their love (or hate). I get it. But conversation on your site and away from your site is key (obvious fact). Why not host a user forum on your website for current and future customers to come together and share their thoughts / ideas / complaints / rave about your competitors (scared?)? Why not seek out the few people who do talk about the industry on twitter and engage with them? Why not start a YouTube channel with a series of how-to videos? Why not, : ), start a blog? Not just to highlight your own pomposity and press releases but to really share and lift your industry (not just your company)? Why not become the destination for industry professional?
So few people in the b2b space bother to start conversations, why not use that to your advantage? Even if you can hook 100 people is that not more than worth it?
Three small things that I would prioritize higher when I work with b2b sites.
What do you do differently when it comes to your b2b clients?
#3. When trying to help your rank in search engines. . . when you are in a saturated industry like health or travel insurance – how does the approach change or differ?
Two words: Long Tail!
When there are a lot of players in the field it can be difficult to show up for the "head terms", especially if there are some strong players in the field. In these cases I have had a very positive experience focusing not on the head terms (terms for which there is a lot of traffic) but rather focusing on the long tail (usually key phrases that individually have little traffic but collectively these key phrases can deliver a ton of traffic).
So, if relevant for your business, try to rank for "california health insurance plans" or "california individual health plans" etc. Key phrases (not just words) that each have much less competition (and will likely deliver more relevant audiences).
You can use various keyword tools out there to identify these key phrases and then adapt your SEO strategy (pages, content, urls, etc) to focus on them. One way I use is to just type in competitor urls into AdWords Keyword Tool and then research what is working for them and adapt my strategy.
Targeting the long tail with SEO can be a bunch of work, hence I have recommended in the past that one effective and cheap way is to use paid search to monetize the long tail. But I can tell you from experience that it works. For example for this blog the top 10 (head) keywords bring in something like 5k visits and the long tail (around 25k keywords) bring close to 34k visits. All organic (I am not rich enough to afford paid search!).
One more bonus tip: Leverage "universal search".
Videos, pictures, downloads, offers, buttons, maps, uploaded menus, coupons, and on and on and on.
When you search for many terms relevant to me you'll see videos pop up, my book (uploaded into Google book search) show up with preview thumbnails, some of my flickr images and my twitter account and so on and so forth. For many of these searches I don't rank #1. But man do those listings (when triggered by the search engine's algorithms) stand out and grab the Searcher's attention. Often for competitor or big paid web analytics tool queries where I have a snowball's chance in a hot place of standing out.
It is ironic that most big companies (with so many assets to leverage) are pretty bad at this. So you win! :)
Also Google (I work there) Local Business Center is really good: http://www.google.com/local/add If you are a small business then this is one more important arrow to have in your quiver!
#4. Can you look at your competitors sites in the analysis tools you have discussed?
But first. . . . it is important to realize that you need to have two skills before you look at competitive intelligence tools:
1. The ability, ironically, to look beyond the numbers that are provided to you by these tools (because they will never be exact).
2. The ability to be see what is there and the flexibility to look elsewhere if what you want it not there. I spend time understanding how each tool capture's data and use the best tool to get the best answer (because no tool is God's gift to you).
If you meet the above two requirements. . . . .
I love using competitive intelligence tools because they give me a perspective and context that is simply missing from Omniture or WebTrends or CoreMetrics or the clickstream tools.
In the search context here are some of my favorite tools and what I use them for.
I adore I4S because it is perhaps the most comprehensive "database of intentions" thanks to providing us all with access to worldwide Google organic search data.
Use it to understand the latest trends in your category. For example: "How is interest in the computer security category (All Categories -> Computers & Electronics -> Computer Security) and what are the top 100 search terms and the fastest rising brand names / products / searches in that category?"
Use it to identify opportunities. "What states do people search for credit cards the most? What states do people search for Visa credit cards?" Oh look the states with really high credit card searches don't have really high visa card searches, maybe we should do some offline advertising!
Use it to time your campaigns. "When should I have started SEO and PPC campaigns for Italy Tours 2010?" In April 2009!! That's when people first started looking for them. Now go plan for 2011.
Helpful article: How to use Google Insights for Search.
This wonderful tool is really built to help you do better display advertising. You log in and you have the delightful ability to do demographic (male, female, age, education, income etc) and psychographic (baby boomers, extreme sports fan, household decision makers, luxury goods consumers, moms etc) segmentation. You can hone in precisely which websites most likely contain your desired audiences. Show them relevant ads and get clicks!
But in the search context there are two things that you use this tool for.
Type in any website you want, expedia.com in my case, and checkout the site and search affinity data:
[If you don't see the image above, turn off your ad blocker.]
"The affinity score estimates how many times more likely you are to reach an audience who visits a specific site or searches for specific keywords versus an audience on the internet overall." Source.
Second, click on the tab that says Search by Audience and then the Keywords Searched button and now you have an ability to use search behavior to identify audience pools.
To use the examples of my beloved Indianapolis Colts (go Colts!!!). . . . I have an ability to type in a bunch of related keywords (the tool suggests most used ones) and find out which websites are most likely to be visited by people who search for these keywords:
[If you don't see the image above, turn off your ad blocker.]
At the top are keywords I typed. On the bottom are most commonly searched keywords, I can choose these if I want.
I hit ok and then sort by Comp Index, to ensure I sort the data by the highest audience concentration (audience that searches for all things Colts in this case).
I can use this search and web data to identify where audience I am most interested in exists. I can use it to find out the keyword data for those sites. I can use this to identify sizes (visitors, page views etc) of those websites.
Nice right? Actionable too!
Helpful article: How to use Google Ad Planner.
Compete is a paid tool (and it only contains US data). I really love using it because of the wealth of search data it can provide, at an affordable prices.
[I have had a complimentary Pro account for the longest time thanks to the nice people from Compete, that might bias my opinion. Other than that I have no other affiliation with Compete.]
In context of Search I use the data for. . .
1. Identifying what are the top referring keywords for any site that I am interested in:
Above data for www.clickequations.com (the paid search analytics company I am on the advisory board of). Of course when you log in with a paid account you would see rest of the data like paid and natural search split for each keyword and time and what not.
Craig will not be happy that he ranks only #12 on the keyword list! :)
I can either use this data to go after keywords that are not currently referring traffic to ClickEquations (more for me!!) or I now know what keywords I need to target to take ClickEquations down in my quest for world domination! Ha!
See how focused you can be with data?
2. Identifying share of search for a keyword:
In this case I would like to own the pear fruit market, though at the moment I only own two trees. So I go into Compete to find who my current competition is (above exact match data for query "pears"). I can get lots of details about volume, paid and organic share, what percent of traffic comes to a site from that keyword, etc etc.
Now that I have a benchmark I can go about my super awesome kick butt SEO efforts and one way I know I am winning is to check this report in a month or two (or three weeks after whenever I think I am done). If I show up here I know I am having a impact.
These are just three of the many tools I use. There are a whole lot out there that sometimes give you similar data to the above three, or often give you a lot more. Just remember that there is a lot you can learn from what is going on in your ecosystem and at your competitors.
Ok now your turn.
Got a couple tips you want to share with us about how best to do SEO for B2B sites? How would you measure success of SEO efforts spent on a page on your website? Would you use any of the four ideas I have suggested? Care to comment on how to do SEO for crowded industries or for keyword categories where one or two players seem to dominate? What is your favorite search competitive intelligence tool?
Please share your tips / best practices / comments / critique.