This should not be news to you. To win in business you need to follow this process: Metrics > Hypothesis > Experiment > Act. Online, offline or nonline.
Yet this structure rarely exists in companies.
We are far too enamored with data collection and reporting the standard metrics we love because others love them because someone else said they were nice so many years ago. Sometimes, we escape the clutches of this sub optimal existence and do pick good metrics or engage in simple A/B testing.
But it is not routine.
So, how do we fix this problem?
This thought was in my mind as I was reading Lean Analytics…