Competitive Intelligence Analysis: Why, What & How to Choose

We already have a lot of data at our disposal in the world of Web Insights. Clickstream, Outcomes, Surveys, Usability etc. That in itself is hard to wrap our brains around.

But there is one more really great source of data out there that I am sure some of you are already tapping into, perhaps not as many of as that could benefit from it. I am of course talking about the data that falls broadly into the category of “competitive intelligence”.

The most compelling reason to tap into competitive intelligence is that in many ways it allows you to step away from your silo, the existence that is…

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Trinity: A Mindset & Strategic Approach

Some of you have heard me speak at a conference, I always have a deep passion and excitement when I talk about the “Trinity”. I wax and wane about it and go on and on about how fantastic the “Trinity” is. But it took a comment from Lisa Seaman to make me realize that I had not written about the “Trinity” on this blog. So Lisa asks wisely: “I’m not sure I ever got what the “Trinity” is.” My fault Lisa, here’s a post just for you. : )

A couple of years ago we were grappling with the challenges of “web analytics” : ) and how to solve them. My thinking…

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