Redefining Innovation: Incremental, w/ Side Effects & Transformational


I don't know of many other words quite as abused as innovation. Maybe the word strategy, but that's about it. It seems to mean everything and anything. [Reminds me of "engagement"! :] I have personally struggled with internalizing what innovation truly means. I mean really truly. Until recently. In preparing for my talk (Self Sustaining […]

Six Web Metrics / Key Performance Indicators To Die For


The term KPI is one that I hear far more than any other in this nascent field we call Web Analytics. Key Performance Indicators! This is a KPI and that is a KPI and "you don't have a KPI, oh my!" and "look at my KPI it is awesomer than yours!" and. . . . […]